At Lucille’s Mountain Top Inn & Spa, every guest reservation is special to us. Most of our guests reserve their room 4-6 weeks in advance, and we do not overbook in anticipation of cancellations like many large hotels. Please understand that we are a small 14-room inn unable to overcome the loss of a last-minute cancellation. We ask that you please take some time to read over and process our cancellation policy. In order to continue offering the highest level of service, we have revised and modified our existing cancellation policy. [Effective Tuesday, January 9th, 2024]

Due to our size and the personal attention we offer to our guests, we now REQUIRE a 7 DAY NOTICE, should you need cancel or reschedule your reservation. Please understand that we are a small, 14-room inn unable to overcome the loss of a last-minute cancellation.

  • ANY and ALL CANCELLATIONS, made at any time, will incur a $50 cancellation fee. (per room)
  • At the time of booking, all guests are required to pay for the first night’s stay and a portion of the taxes. This payment will secure your reservation and guarantee your room for the specified dates. 
  • Due to the high demand for our accommodations, full payment for your reservation will be auto drafted 7 days prior to your check-in date, with the same payment method used for initial booking. This ensures a hassle-free check-in process and allows us to finalize all necessary arrangements to make your stay truly exceptional. Please understand that if you cancel for any reason within 7 days of your scheduled arrival date, you will be responsible for the full payment of your reservation.
  • Cancellations made seven (7) or more days in advance will be eligible for a refund of their initial deposit. (minus a $50 cancellation fee.)
  • Any request to change the date/move a reservation (OUTSIDE of our 7-day policy) will incur a $35 rescheduling fee.
  • No refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.

Lucille’s does not take responsibility and can NOT be held liable for any changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, work or family related emergencies.  Because we adhere strictly to our policy, we strongly recommend you purchase to protect against unexpected circumstances and mitigate any potential loss. Travel insurance can provide coverage for various situations, including trip interruptions, medical emergencies, or unforeseen events. 

Children

Lucille’s is an adult-oriented facility, and many of our guests choose to stay with us specifically because we are kid-free.  The Inn is not equipped to accommodate children under the age of 14 years old. This includes babies and toddlers.  If you arrive with a child your reservation will be cancelled immediately and your deposit will not be refunded.

Rates and Minimum Stay Requirements

Rates are based upon double occupancy. The Apartment can accommodate up to 2 extra people. Additional guest fee will be applied in the amount of $45 per person, per night. Rates/policies are subject to change and rates are higher during high impact periods such as Fall Foliage Season and Holidays.  Some rooms or specific dates require a Two Night Minimum stay. This minimum stay requirement cannot be waived by shortening an existing reservation and you will be responsible for the charges for the minimum stay on the entire reservation.

Check-in/Check Out Time

Check-in time is 3:00 PM – 8:00 PM during the week, and 3:00 – 10:00 PM Fridays and Saturdays. If you require an earlier check-in please contact us at least 48-hours in advance to inquire about availability and additional fees.

Please note the front desk is not staffed 24-hours per day, so please let us know before the date of your arrival if you will be arriving after 8:00pm to ensure you can get into the building.

Check-out time is 11:00 a.m. If a late check-out is required please inquire about availability and any additional fees.

Very Limited Smoking Environment and Absolutely No Candles in Rooms

For safety purposes, no candles, or cooking (hot plates, etc.) are allowed in guest rooms (it is a wooden structure).  If your dietary requirements require food that you prepare yourself, please, choose The Apartment since it has a full kitchen of its own. The only place on the property smoking or vaping is allowed is the smoking patio, rain or shine (please ask where it is before you smoke or vape).  If you or anyone in your party smokes or vapes anywhere else on the property or burns a candle or has any other open flame in a guest room, your credit card will be charged a minimum $300 litter cleaning and/or smoke remediation fee, and you may be asked to leave the property with no refund.

Alcoholic Beverages – Brown Bagging is Illegal

This is a county law, not an Inn policy.  White County, Georgia Alcoholic Beverage Ordinances, Section 6-54(d) specifically prohibits “brown bagging”.  Any outside alcoholic beverages you bring on to the property can only be consumed in the privacy of your guest room – no exceptions.  We offer a nice selection of local, domestic and imported wines and craft beers that are served throughout the property, including the inn’s deck and back porc

Outside Guests

Maximum number of guests per room is 2 (except for The Apartment, which is 4). This applies for the full time period of your room rental. With prior arrangement, we may occasionally allow a few extra guests for events or photography (event and/or venue fees will apply and MUST be pre-arranged, minimum charge is $50 per additional guest). For the safety, security, and comfort of all of our guests, the Inn staff must be aware at all times of who is on the property. If you choose to violate this policy, we may (at our discretion) assess a cleaning/damage fee (MINIMUM $200); and/or limit access to parts of the property (including parking) to some or all of your outside guests; and/or immediately evict ALL members of your party from the property with no refund.

No Pet Policy

Although we love pets, we do not allow them on the premises. If you would like to board your pets whilst staying with us, we suggest Moon Doggies, just down the mountain from Lucille’s.  If you need pet-friendly accommodations, we suggest Mountain Paws Cabin Rentals – along with a relaxing visit to our Spa, which is open to everyone!

Gift Certificates

Gift certificates must be presented at check-in along with a valid driver’s license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

Group Rentals of 4 or More Rooms

Policies differ slightly for group rentals of 4 or more rooms.  Please call or email for details BEFORE making online reservations.